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Cyber Monday kicks off holiday shipping season

By Jonathan Radford, jradford@wcyb.com
Published On: Dec 02 2013 09:53:30 PM CST
Updated On: Dec 02 2013 03:37:26 PM CST

The National Retail Federation estimates 131 million Americans went shopping online on Cyber Monday.

JOHNSON CITY, Tenn. -

The National Retail Federation estimates 131 million Americans went shopping online on Cyber Monday.

All of that shopping left a lot of work Santa's shipping helpers at UPS. "Packages, a lot of packages coming through here," said David Helton, manager of the Johnson City UPS distribution center.

To be exact, 35,000 packages will come through the Johnson City distribution center every day until Christmas.

It all started Monday, but because there are so many packages sorting through all of them will take some time. "We'll see quite a surge about Monday or Tuesday of next week. That's our big push. That's the day we'll have our peak routes on the road or peak helper teams," said Helton.

Helton tells News 5 he's added 30 workers to his staff of more than 100 to help with the holiday rush.

Starting Monday they'll deliver 13,000 to 15,000 packages across Northeast Tennessee. They will pick another 18,000 to 20,000 packages to distribute to other centers.

"The weather is something we definitely have to deal with everyday," said Helton. Helton tells News 5 when you factor in winter weather and last-minute shoppers, getting everything delivered can be challenge.

Helton says he and his workers are willing to go the extra mile to help Santa. "Personally I have delivered on the 24th, Christmas Eve, especially if it's a Christmas present. If it's in our hands we'll get it delivered," said Helton.

If you are sending or expecting a package during this holiday season, UPS tells News 5 the one thing you can do to make sure your gift arrives on time is include your contact information inside of the package in case a label is damaged or misplaced.